Exchange Rules

USER AGREEMENT

TERMS OF SERVICE FOR ACCESS TO DMONEY.CC

Before using the services of Dmoney.cc, the User must fully read and understand the Rules and Terms of Service provided by Dmoney.cc. Use of Dmoney.cc services is only permitted if the User accepts all terms of this Agreement.

We emphasize the importance of reviewing the rules established by Dmoney.cc.

1. TERMS AND DEFINITIONS

1.1. The Terms of Use define the relationship, rights, and obligations between the client performing an exchange (hereinafter, the “User”) and the Dmoney.cc web service (hereinafter, the “Service”).

1.2. Users may access Dmoney.cc services only if they accept the rules and conditions of this Agreement.

1.3. Only after confirming that they have read and accepted the Terms may the User use the Service.

1.4. Dmoney.cc is a trademark of an internet service system for electronic currency exchange, specifically developed for our clients.

1.5. User – an individual utilizing the Service’s active services according to the conditions offered by the Service.

1.6. Payment System – a set of rules and procedures that ensures electronic fund transfers.

1.7. Payment/Transaction – transfer of electronic currency from the payer to the recipient and vice versa.

1.8. Request – electronic information submitted by the User to use the Service’s services under the conditions offered.

1.9. Service – deposit and withdrawal of electronic currency, as well as other services listed on the Service’s website.

1.10. The “Rate” field on the request page and in emails sent by the Service reflects the actual rate at the time the request is created.

2. ACCESS TO THE SERVICE

2.1. To access the Service, the User must submit a request on the Service’s website at Dmoney.cc.

2.2. The User interface on the website allows Users to manage exchange processes or check the status of their requests.

2.3. Dmoney.cc executes requests according to the terms of Partner Payment Systems. The Service is not responsible for the operation of other Payment Systems.

2.4. The Service verifies the legality of the User’s ownership of electronic currencies or funds involved in a transaction.

2.5. The User is responsible for transferring the amount specified in the request, and Dmoney.cc commits to transferring the funds to the User according to the exchange rate and commission.

2.6. The Service’s fee for provided services is displayed in each request as the exchange rate, and the User agrees to this amount by following the instructions during the transaction.

2.7. Once funds are debited from the Payment System from the Service’s account, the transfer to the User is considered fully completed. Transactions are recorded in the Payment System’s history and in the Service’s user interface.

2.8. Withdrawal requests will be canceled if funds are not received in the Service account within the time specified in the request. Late-arriving funds may be returned upon User request, minus commission fees. Refunds are issued only upon written request within 24 hours.

2.9. If a transaction does not appear on the network within 10 minutes of request creation, the Service may recalculate the request based on the rate at the time of deposit. (Applies to directions where rates are fixed at request creation.)

2.10. When exchanging one electronic currency for another, the rate is fixed at deposit time, and the request is recalculated at the current rate without prior notification. Required confirmations for deposit should be clarified with the operator in chat. Rate changes may only decrease; increases do not affect the original request.

2.11. For exchanges involving banks or payment systems, the rate is fixed at deposit time and may be adjusted without prior notice.

2.12. Electronic funds received after the specified time are held by the Service for 30 business days, after which they may be deleted and are non-refundable.

2.13. Refunds are not made if the User sends less than the minimum amount. Users must provide correct payment details. If incorrect details are provided, the Service may request additional identification information via support email.

2.14. If the User provides invalid, blocked details or refuses to complete a transaction, the Service may terminate or complete the transaction after written request, deducting a 2% penalty plus Payment System fees.

2.15. Requests are processed within 90 minutes after funds are credited to our account.

2.16. If the Service accidentally pays the User more than the requested amount, the User must return the excess. Failure to do so allows the Service to deduct the difference in subsequent exchanges.

2.17. If funds do not arrive within 2 hours, the Service may recalculate the amount at the current rate or return funds to the sender, deducting commissions.

2.18. Users must provide all identity documents if suspected of fraud or money laundering.

2.19. Users must provide additional evidence of transfers upon request, including screenshots or videos showing the sending platform.

2.20. If Payment Systems or exchanges block funds, the request is frozen until full release. The rate is fixed upon release, and the User must provide all required documents.

2.21. Cross-deposits exceeding \$100 USD at the time of transaction may be returned. Cross-deposits refer to sending one cryptocurrency to a wallet for another currency or with an incorrect/missing identifier.

2.22. Refunds may take up to 90 days from submission of all required information.

2.23. A 5% fee is charged for refund processing.

2.24. Not all cross-deposits are refundable.

2.25. The Service does not return coins or tokens not listed on the site.

2.26. Users must provide screenshots/videos showing the site/program and transaction history.

2.27. If the User sends less than the specified amount, the Service may recalculate at the current rate, deducting 1% penalty and fees without notice.

3. SERVICE FEES

3.1. Exchange rates are listed on Dmoney.cc and are updated continuously.

3.2. Service fees are included in each exchange rate.

3.3. Rates may be changed unilaterally without prior notice.

4. LIABILITY

4.1. The Service provides exchange, purchase, and sale of electronic money.

4.2. The Service ensures service quality during business hours and provides timely technical support.

4.3. Obligations to Users are guaranteed only up to the amount entrusted to the Service.

4.4. The Service is not liable for financial losses caused by third-party illegal actions.

4.5. The Service is not responsible for loss of profits or other damages from delays, errors, or failures in banking or electronic transfers.

4.6. Users must register with a valid email address.

4.7. Parties are exempt from liability for partial or full non-performance caused by force majeure beyond their control.

4.8. Force majeure includes floods, fires, earthquakes, war, government actions, or other events beyond reasonable control.

4.9. Users guarantee ownership or legal rights to the funds used in transactions.

4.10. The Service is not responsible for consequences arising from incorrect recipient details.

4.11. Users must comply with laws, avoid falsifying communication flows, and not disrupt Service operations.

4.12. The Service ensures confidentiality of User information, providing it only to authorized authorities or Payment Systems with legal grounds.

4.13. Communication between parties occurs via support and email.

4.14. The Service is not responsible for the performance of other Payment Systems.

4.15. Users must provide their personal wallet or exchange details; third-party addresses are not the Service’s responsibility.

4.16. The Service may cancel operations and refund funds with commissions without explanation.

4.17. The Service may refuse service to Users violating any part of this Agreement.

5. MISCELLANEOUS AGREEMENTS

5.1. The Service cannot be used for fraudulent or illegal activities. Fraudulent exchanges are prosecutable.

5.2. The Service may share information about such payments with law enforcement, payment system administrators, and victims if fraud is proven.

5.3. The Service reserves the right to refuse service to any client without explanation.

5.4. User information is stored for 3 months; access may be restricted or deleted upon request.

5.5. The Service may send exchange status updates to the User’s email as part of the process.

5.6. The Service may send personal offers and promotions; Users may opt out.

5.7. Disputes are resolved via written requests sent to the email provided in the Contacts section.

5.8. The Service may amend this Agreement at any time; changes take effect when published.

5.9. The Service may terminate communication with Users who are disrespectful or obstruct support.

5.10. Multi-accounts for referral rewards are prohibited.

5.11. Using the Dmoney.cc logo in paid ads or networks is prohibited.

5.12. Referral link spamming is prohibited.

5.13. Referral program terms may be changed at any time without notice.

6. TAXATION

6.1. The Service is not a tax agent and will not notify Users of tax obligations. Users must pay taxes according to local laws.

6.2. Users agree to reimburse the Service for any taxes it is required to pay on their behalf.

7. USER VERIFICATION

7.1. Users agree to identity verification when using Dmoney.cc services.

7.2. The Service may request any personal information necessary for verification.

7.3. Users consent to checks directly or through third parties (e.g., KYC services) to prevent fraud.

7.4. Users agree to any investigations deemed necessary by the Service, including third-party involvement.

7.5. Users consent to AML checks for all transactions.

7.6. Verification may be required if wallet origins are associated with illegal or high-risk activities, or if AML transactions exceed 50.

7.7. Funds linked to high-risk origins may be returned or exchanged after verification, minus a 5% return fee and system commissions. Refunds occur within 72 hours if funds are not blocked.

7.7.1. In individual cases, refusal to verify may result in a 5% penalty; blocked funds cannot be returned without verification.

7.8. Funds may be blocked until User verification is complete.

7.9. Users must comply with local and national regulations governing online currency exchanges.